Terms of Service

Last updated: October 25, 2025

These Terms of Service ("Terms") are a legally binding agreement between Redbelt AI LLC, a Delaware limited liability company with a principal address at 16192 Coastal Highway, Lewes, DE 19958, Sussex County ("Redbelt AI," "we," "our," or "us") and the individual or entity that accesses or uses our Services ("Customer" or "you").

By accessing or using the Services, you agree to these Terms. If you are entering into these Terms on behalf of an entity, you represent that you have authority to bind that entity.

Order of precedence: Any mutually signed Order Form or Master Services Agreement ("MSA") → these Terms → the Data Processing Addendum ("DPA") → the policies referenced herein (including the Privacy Policy and Subprocessor List).

1. Services, Accounts, and Scope

1.1 Definitions.

"Services" means Redbelt AI's hosted web application, APIs, and related tools and documentation, together with any dashboards, models we orchestrate from third-party providers, and any on-prem or downloadable components we later make available.

1.2 Eligibility. You must be at least the age of majority in your jurisdiction (and in any case 18+) and not barred from using the Services under applicable law. We do not direct the Services to children or minors.

1.3 Accounts & Access. You must maintain accurate account information and keep credentials secure. You are responsible for all activities under your accounts, including those of your users and contractors. You will promptly notify us of any unauthorized use.

1.4 Beta; Free Access. During our beta, we may offer limited free access to some users. Beta Services are provided AS IS with no commitments and may change or end at any time.

1.5 Territory. We currently offer the Services only in the United States.

2. Ownership, Licensure, and Usage Data

2.1 Definitions.

"Outputs" means text or other results generated by the Services in response to Customer Data.

"Customer Data" means data and content you or your users submit to or via the Services (e.g., documents, prompts, messages, files), excluding Usage Data.

"Usage Data" means technical, telemetry, and log data on use and performance of the Services (excluding Customer Data and Outputs), which we may de-identify and aggregate.

2.2 Ownership. As between the parties, you own Customer Data and Outputs. We own the Services and all related IP.

2.3 License to Operate the Services. You grant us a non-exclusive license to host, process, transmit, and display Customer Data and Outputs only to provide and maintain the Services, comply with law, enforce these Terms, ensure safety, and as otherwise permitted by you.

2.4 No Training on Customer Data. We will not use Customer Data or Outputs to train AI models (ours or third-party) unless you explicitly opt in in writing.

2.5 Usage Data. We may collect and use de-identified and/or aggregated Usage Data for analytics, security, and improving the Services, and may disclose such data in a form that does not identify you.

2.6 Your Responsibilities. You are responsible for the accuracy, quality, and legality of Customer Data and for obtaining all necessary rights and permissions to submit it. Do not submit payment card data, children's data, or other highly regulated data unless we have agreed in writing (e.g., via a BAA or specific addendum).

2.7 Data Residency & Retention (operational note). We currently operate in the U.S. only. We retain logs for ~30 days and store files/chats as needed for functionality. You may delete your stored content at any time via the product (subject to backups and legal holds). On termination, see Section 13.4.

3. Service Features, Limitations, and Restrictions

3.1 Definitions.

"Workflow" means a set of orchestrated operations, including but not limited to data ingestion, model invocation, decision logic, and Output generation, that are executed by the Services using proprietary or third-party AI technologies. Workflows may be triggered manually or automatically and are subject to the limitations and responsibilities outlined in these Terms.

3.2 Auto-Execution Features. Certain features may automatically initiate actions or execute AI-initiated Workflows, sometimes without manual confirmation. By enabling them, you acknowledge and agree that you are assuming all related risks (including outages, defects, data loss, and security issues) and that you are responsible for implementing appropriate safeguards, testing, and monitoring of these features.

3.3 Limitations for Outputs and Workflows. You acknowledge that Outputs are generated automatically by machine learning technology and may be similar to or the same as Outputs provided to other customers. You retain ownership of Outputs generated for you, as described in Section 2.2. However, no rights are granted to you under these Terms with respect to Outputs generated for or returned to other customers. Further, you acknowledge that there are numerous limitations that apply with respect to Outputs provided by large language and other AI models (each an "AI Model"), including that:

(i) Outputs may contain errors or misleading information,

(ii) AI Models are based on predefined rules and algorithms that lack the ability to think creatively and may produce repetitive or formulaic content,

(iii) AI Models can struggle with understanding the nuances of language, including slang, idioms, and cultural references,

(iv) AI Models can struggle with complex tasks that require reasoning, judgment, and decision-making, and

(v) data used to train AI Models may be of poor quality or biased.

You agree that you are responsible for evaluating, and bearing all risks associated with, the use of any Outputs, including any reliance on their accuracy, completeness, or usefulness.

3.4 Use Restrictions. Except and solely to the extent such a restriction is impermissible under applicable law, you may not:

(i) reverse engineer, disassemble, decompile, decode, or otherwise attempt to derive or gain access to the source code, object code, or underlying structure of the Service;

(ii) reproduce, modify, translate, or create derivative works of the Service;

(iii) rent, lease, lend, or sell the Service;

(iv) remove any proprietary notices from the Service;

(v) use the Service or any Outputs to develop or train a model that is competitive with the Service, or engage in model extraction or theft attacks;

(vi) probe, scan, or attempt to penetrate the Service;

(vii) provide to any third party the results of any benchmark tests of the Service, unless you include all necessary information for others to replicate the tests;

(viii) harvest, scrape, or extract data from the Service;

(ix) use the Service in any manner that infringes, misappropriates, or otherwise violates any third party's intellectual or other rights, or that violates any applicable laws or regulations;

(x) send or otherwise provide to Redbelt AI data or information that is subject to specific protections under applicable laws beyond any requirements that apply to "personal information" or "personal data" generally, such as, for illustrative purposes, information regulated by HIPAA, PCI DSS, GLBA, or other U.S. federal, state, or foreign laws applying specific security standards; or

(xi) knowingly permit any third party to do any of the foregoing.

You will promptly notify Redbelt AI of any unauthorized use that comes to your attention and provide reasonable cooperation to prevent and terminate such use to the extent it is within your control.

4. Acceptable Use

You agree to use the Services and Outputs responsibly and ethically. Without limiting Section 3.4, you will not, and will not permit others to:

(a) use the Services or Outputs in a manner that is deceptive, fraudulent, defamatory, or otherwise harmful to others;

(b) attempt to impersonate another person or entity, or misrepresent your affiliation;

(c) use the Services to generate or disseminate content that violates applicable laws, promotes hate, violence, or discrimination, or infringes on the rights of others;

(d) interfere with or disrupt the integrity or performance of the Services or third-party systems;

(e) use the Services to conduct unauthorized vulnerability testing or security research without prior written approval;

(f) exceed usage limits or share access credentials in violation of agreed terms;

(g) upload or transmit any data that is illegal, obscene, or otherwise prohibited under applicable law.

Security research safe harbor. With our prior written approval and under agreed scope and rules-of-engagement, we may permit good-faith vulnerability testing.

5. Third-Party Services & Models

The Services may enable optional integrations or invoke third-party model providers. Your use of such third-party services is subject to their terms. We do not control and are not responsible for third-party services. We will maintain a live Subprocessor & Integrations List (see Section 11.4).

6. API Access, Versioning, and Limits

6.1 API/Auth. We support OAuth via WorkOS for user access and API keys for machine-to-machine. You are responsible for key security and rotation; you can revoke keys at any time. We maintain separated dev/qa/prod environments.

6.2 Versioning & Deprecation. We will version public APIs and provide at least 6 months' notice before deprecating a stable version, unless required sooner for security, legal, or system integrity reasons.

6.3 Rate Limits. We may introduce and adjust rate limits and usage quotas; you will follow any published backoff and retry guidance.

6.4 Caching & State. The Services are stateful and may store conversation/Workflow context and usage to power functionality. Unless otherwise agreed, you may cache Outputs for your internal business use, subject to these Terms.

7. Fees, Billing, and Taxes

7.1 Pricing & Order Forms. Pricing is invite-only and set forth in an Order Form or in-product offer accepted by you. Plans auto-renew for successive terms unless canceled per the Order Form.

7.2 Payments. We use Stripe to process card payments and may support other rails. Your use of payment processing is subject to the applicable Stripe terms and privacy policy.

7.3 No Refunds; Vendor Convenience. Except as required by law or expressly stated in an Order Form, fees are non-refundable. If we terminate for our convenience (not for your breach), we will refund prepaid, unused fees on a prorated basis.

7.4 Taxes. Fees are exclusive of taxes; you are responsible for all indirect taxes (we pay our income taxes).

7.5 Delinquency. We may suspend or terminate for non-payment after notice; you remain responsible for amounts due and reasonable collection costs.

8. Security, Compliance, and Privacy

8.1 Security Program. We implement administrative, physical, and technical safeguards appropriate to the nature of the Services, including encryption in transit and at rest and support for SSO/SAML/MFA. We use vulnerability tooling (e.g., cloud provider, GitHub, Docker) and maintain incident response procedures.

8.2 Security Audit. Redbelt has completed a SOC 2 Type II audit. Details of our security program are available through our Trust Center.

8.3 Breach Notice. We will notify you of a confirmed security incident affecting Customer Data without undue delay and within 72 hours of confirmation, and will provide updates as reasonably available.

8.4 Audits & Questionnaires. We will complete reasonable security questionnaires and provide available audit reports/summary materials. On-site audits are not included unless agreed in an enterprise MSA.

8.5 Privacy Policy & DPA. Our Privacy Policy (posted at [Privacy Policy URL]) explains how we handle personal data. If we process personal data on your behalf, the DPA (available upon request or incorporated by reference) applies.

8.6 Data Subject Rights (operational default). Send requests to support@redbelt.ai. We will respond within 30–45 days where required by applicable U.S. law (and will extend where permitted for verification/complexity).

9. IP and Feedback

9.1 Service IP. Redbelt AI and its licensors own all rights in the Services. No rights are granted by implication.

9.2 Outputs. Subject to these Terms and applicable law, we assign to you any right, title, and interest we may have in Outputs generated for you, excluding any Redbelt AI pre-existing materials, models, or third-party components.

9.3 Feedback. You grant us a perpetual, irrevocable, worldwide, royalty-free license to use Feedback for any purpose without restriction.

9.4 Open Source. We may use open-source software under their respective licenses and will provide notices as required.

10. Warranties and Disclaimers

10.1 Mutual authority. Each party represents it has the right and authority to enter these Terms.

10.2 Service warranty (commercial). We will provide the Services in a professional and workmanlike manner in all material respects consistent with documentation.

10.3 Beta & No Advice. Beta Services are provided AS IS. Outputs may be inaccurate or incomplete and must be reviewed; the Services do not constitute professional advice.

10.4 General disclaimer. EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES AND OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AVAILABILITY, OR ERROR-FREE OPERATION.

11. Subprocessors and Integrations

11.1 Use of Subprocessors. We use trusted hosting, logging, analytics, auth, support, and payments providers (e.g., WorkOS for auth; Stripe for billing; cloud and tooling vendors).

11.2 Subprocessor List & Notice. We will publish a live Subprocessor List at https://redbelt.ai/legal/subprocessors and provide at least 15 days' advance email or in-app notice before adding a new subprocessor (except where urgent for security or legal reasons). You may object on reasonable data-protection grounds; we will work in good faith to resolve or you may terminate affected Services for convenience with a prorated refund of prepaid fees.

11.3 Third-Party Terms. Your use of integrated third-party services is subject to their terms. We are not liable for their acts or omissions.

11.4 Changes to Integrations. We may modify or discontinue integrations where required by third-party providers or for legal/security reasons.

12. Indemnification

12.1 By Redbelt AI (IP). We will defend and indemnify you from third-party claims alleging that the Services (as provided by us) infringe U.S. IP rights, and pay resulting damages and reasonable attorneys' fees awarded by a court or agreed in settlement. We may (a) obtain the right for you to continue using, (b) modify to be non-infringing, or (c) terminate affected Services with a prorated refund. We have no obligations for claims arising from (i) Customer Data or third-party materials, (ii) combinations not provided by us, (iii) use in breach of these Terms, or (iv) modifications not made by us.

12.2 By Customer. You will defend and indemnify us against claims arising from (a) Customer Data (including alleged violation of law or third-party rights), (b) your or your users' use of the Services in violation of these Terms or law, or (c) your integrations.

12.3 Procedure. The indemnified party will promptly notify the other, allow control of the defense, and cooperate. No settlement may impose non-monetary obligations or admissions without consent (not unreasonably withheld).

13. Term, Suspension, Termination, and Data Return

13.1 Term. These Terms apply from your first use and continue while you access the Services and during any Order Form term.

13.2 Suspension. We may suspend immediately for (a) non-payment, (b) security risk, (c) suspected fraud or abuse, or (d) legal compliance.

13.3 Termination. Either party may terminate for material breach not cured within 30 days of notice. We may also terminate inactive free/beta accounts after 12 months of inactivity with notice.

13.4 Post-Termination Access & Deletion. Upon termination or expiration, we will make Customer Data reasonably available for 30 days for export (unless prohibited by law). Thereafter, we may delete or de-identify Customer Data from active systems, subject to standard backups and legal holds.

14. Service Levels and Support

14.1 Uptime Target. We target 99.9% monthly uptime, excluding (i) scheduled maintenance (currently Tuesday and Friday nights U.S. time), (ii) events outside our reasonable control, (iii) beta features, and (iv) your networks or third-party services.

14.2 Service Credits. No service credits are offered by default. If an SLA exhibit is later agreed, its credit schedule will apply.

14.3 Support. Email support@redbelt.ai. We aim to respond within 24–48 hours during U.S. business days. Free/beta tiers may receive limited support.

15. Limitation of Liability

15.1 No Indirect Damages. NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

15.2 Cap. Each party's aggregate liability arising out of or related to these Terms will not exceed the fees paid or payable by you to us for the Services in the 12 months before the event giving rise to liability.

15.3 Carve-outs. The exclusions and cap do not apply to (a) your payment obligations, (b) a party's indemnification obligations, (c) your breach of the Acceptable Use & Restrictions (Section 4), or (d) a party's willful misconduct or breach of confidentiality/data-protection obligations.

15.4 Essential basis. The parties agree these limits reflect the allocation of risk and are fundamental to the bargain.

16. Changes to the Services and Terms

16.1 Service Changes. We may modify features or components; if we deprecate materially, we will provide notice where reasonable.

16.2 Terms Changes. We may update these Terms; material changes will be notified by email or in-app and via a changelog at least 15 days before they become effective (unless required sooner by law/security). Your continued use after the effective date constitutes acceptance.

17. DMCA and IP Complaints

If you believe content on the Services infringes your copyright, email support@redbelt.ai with: (a) your signature; (b) identification of the copyrighted work; (c) identification of the infringing material and its location; (d) contact information; (e) a good-faith statement of unauthorized use; and (f) a statement under penalty of perjury that you are authorized to act.

18. Export Controls and Sanctions

You will comply with applicable export control and sanctions laws (including U.S. EAR and OFAC). The Services may not be used in, by, or for the benefit of restricted countries, entities, or persons, or for prohibited end uses.

19. Confidentiality

Each party may receive non-public information marked or reasonably understood as confidential ("Confidential Information"). The receiving party will protect it with at least reasonable care, use it only to perform under these Terms, and not disclose it except to employees/contractors/affiliates who need to know and are bound by similar obligations. Exceptions apply for information that is public, already known, independently developed, or rightfully received. Disclosures required by law are permitted with prompt notice (where lawful).

20. Dispute Resolution and Governing Law

These Terms are governed by Delaware law, excluding conflict-of-laws rules. The parties consent to the exclusive jurisdiction and venue of state or federal courts in Delaware. Class actions are waived to the fullest extent permitted by law.

21. Miscellaneous

21.1 Assignment. You may not assign these Terms without our consent, except to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets. We may assign freely.

21.2 Force Majeure. Neither party is liable for delays or failure due to events beyond reasonable control.

21.3 Notices. Legal notices to Redbelt AI: support@redbelt.ai (and any designated address in an Order Form). We may provide notices to your account email or admin portal.

21.4 Entire Agreement; Severability; Waiver. These Terms, the Order Form/MSA, DPA, and referenced policies are the entire agreement. If any provision is unenforceable, it will be modified to the minimum extent necessary, and the remainder will remain in effect. Failure to enforce is not a waiver.

21.5 Publicity. We may use your name and logo in our customer lists and marketing materials; you may opt out by emailing support@redbelt.ai.

21.6 No Support Obligation for Free/Beta. We may choose to provide support but are not obligated to do so for free/beta access.